Welcome
welcome to my etsy store. i have been a metalsmith for 15 years. i make one-of-a-kind, limited edition and custom jewelry. i work mainly with sterling silver, pure silver, and high carat gold. the stones i use range from precious and semi-precious stones to little beach-rocks i have found and collected on my travels. i also work with platinum and i make traditional and custom wedding rings for men and women. so, please ask if there is something you want but you don't see.
Payments
all my payments are handled securely through paypal. it is safe and easy. you can use a credit card, and you don't even need to have an account. paying right away is always appreciated, but if you need more time, please let me know. i have no problem holding something for a bit. communication is key!
california residents will be charged sales tax.
if you choose to pay with a paypal cheque, funds may not clear for up to a week.
your item will be shipped once the funds clear.
Shipping
i typically ship an item within a day or two of receiving payment. if you would like to pay to upgrade to expedite the shipping please let me know.
each customer is responsible for any potential import fees levied by their countries border control. if you are concerned about a possible duty, please contact me and we can discuss how the customs declaration will be filled out.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
i will refund an order if a piece is defective and when it is shipped to me in the same condition as it arrived. other refunds and exchanges will be given on a case by case basis. please contact me. i will always try to make my customers happy!
i cannot accept returns for pieces made to order.
please be aware that handmade items made to order will be slightly different. i will do my best to recreate the piece exactly like the picture shown, but it is the nature of handmade item to have subtle differences.
Additional
many of my items are made once you order them. so, please allow a few weeks for me to create your piece. if you need it quickly, let me know. i'm a mom and i work alone from home, but i will do my best to rush the job!